Missed appointment policy

Cancellations must be made more than 24 hours prior to your appointment. Please call our office if you anticipate not showing for a scheduled appointment: 905-850-3250.

This policy is in place to improve scheduling opportunities and encourage patients to call and cancel their appointments in a reasonable amount of time (24-hours), which would allow for better use of patient, staff and physician time. We are now emailing reminders prior to physicals. Patients will be charged a “no-show” fee for all missed appointments, and dismissal from the practice may result after subsequent no-shows.

The following policies will be in effect:!


! 1st Missed Appointment: The patient may receive a bill for a no-show fee of $25.

!! 2nd Missed Appointment: Patient will receive a bill for a no-show fee of $50.

!!! 3rd Missed Appointment: The patient will receive a bill for a no-show fee of $100. They will then be warned that another missed appointment may result in dismissal from the practice.

B – MISSED DOUBLE APPOINTMENT (2 children at the same time)

These patients will be restricted from scheduling double appointments in the future. The patient’s file will be flagged. The family will be responsible for appropriate missed appointment fees per patient.

C – MISS 1st VISIT APPOINTMENT to our office, consultation or counseling

These patients will be charged a $100 no show fee.